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Curtain�察�thanks to the spread of fax machines�察�telephones�察�and other modern tools 
of communication。 
A critical mass of IBM PCs�察�and the Windows operating system that brought them to 
life�察�came together in roughly this same time period that the wall fell�察�and their 
diffusion put the nail in the coffin of communism�察�because they vastly improved 
horizontal communication´to the detriment of the exclusively top´down form that 
communism was based upon。 They also greatly enhanced personal information gathering 
and personal empowerment。 ��Each component of this information revolu

tion was brought about by separate evolutions�此�The phone network evolved from the 
desire of people to talk to each other over long distances。 The fax machine evolved 
as a way to transmit written communication over the phone network。 The PC was diffused 
by the original killer apps´spreadsheets and word processing。 And Windows evolved 
out of the need to make all of this usable�察�and programmable�察�by the masses。�� 
The first IBM PC hit the markets in 1981。 At the same time�察�many computer scientists 
around the world had started using these things called the Internet and e´mail。 The 
first version of the Windows operating system shipped in 1985�察�and the real 
breakthrough version that made PCs truly user´friendly´Windows 3。0´shipped on May 
22�察�1990�察�only six months after the wall went down。 In this same time period�察�some 
people other than scientists started to discover that if they bought a PC and a dial´up 
modem�察�they could connect their PCs to their telephones and send e´mails through 
private Internet service providers´like CompuServe and America Online。 
;The diffusion of personal computers�察�fax machines�察�Windows�察�and dial´up modems 
connected to a global telephone network all came together in the late 1980s and early 
1990s to create the basic platform that started the global information revolution�察─�
argued Craig J。 Mundie�察�the chief technology officer for Microsoft。 The key was the 
melding of them all together into a single interoperable system。 That happened�察�said 
Mundie�察�once we had in crude form a standardized computing platform´the IBM PC´along 
with a standardized graphical user interface for word processing and 
spreadsheets´Windows´along with a standardized tool for communication´dial´up 
modems and the global phone network。 Once we had that basic interoperable platform�察�
then the killer applications drove its diffusion far and wide。 
;People found that they really liked doing all these things on a computer�察�and they 
really improved productivity�察─�said Mundie。 ;They all had broad individual appeal 
and made individual people get up and buy a Windows´enabled PC and put it on their 
desk�察�and that forced the diffusion of this new platform into the world of corporate 
computing even more。 People said�察�'Wow�察�there is an asset here�察�and we should take 


advantage of it。'; 
54 
The more established Windows became as the primary operating system�察�added Mundie�察�
;the more programmers went out and wrote applications for rich´world businesses to 
put on their computers�察�so they could do lots of new and different business tasks�察�
which started to enhance productivity even more。 Tens of millions of people around 
the world became programmers to make the PC do whatever they wanted in their own 
languages。 Windows was eventually translated into thirty´eight languages。 People 
were able to become familiar with the PC in their own languages。; 
This was all new and exciting�察�but we shouldn't forget how constricted this early 
PC´Windows´modem platform was。 ;This platform was constrained by too many 
architectural limits�察─�said Mundie。 ;There was missing infrastructure。; The Internet 
as we know it today´with seemingly magical transmission protocols that can connect 
everyone and everything´had not yet emerged。 Back then�察�networks had only very basic 
protocols for exchangingfiles and e´mail messages。 Sopeople who were using computers 
with the same type of operating systems and software could exchange documents through 
e´mail orfile transfers�察�but even doing this was tricky enough that only the computing 
elite took the trouble。 You couldn't just sit down and zap an e´mail or a file to 
anyone anywhere´especially outside your own company or outside your own Internet 
service´the way you can today。 Yes�察�AOL users could communicate withCompuServe users�察�
but it was neither simple nor reliable。 As a result�察�said Mundie�察�a huge amount of 
data and creativity was accumulating in all those computers�察�but there was no easy�察�
interoperable way to share it and mold it。 People could write new applications that 
allowed selected systems to work together�察�but in general this was limited to planned 
exchanges between PCs within the network of a single company。 
This period from 11/9 to the mid´1990s still led to a huge advance in personal 
empowerment�察�even if networks were limited。 It was the age of ;Me and my machine can 
now talk to each other better and faster�察�so that I personally can do more tasks; 
and the age of ;Me and my machine can now talk to a few friends and some other people 
in my company better and faster�察�so we can become more productive。; The walls had 
fallen and the Windows had opened�察�making the world much flatter than it 
55 
had ever been´but the age of seamless global communication had not dawned。 
Though we didn't notice it�察�there was a discordant note in this exciting new era。 
It wasn't only Americans and Europeans who joined the people of the Soviet Empire 
in celebrating the fall of the wall´and claming credit for it。 Someone else was raising 
a glass´not of champagne but of thick Turkish coffee。 His name was Osama bin Laden 
and he had a different narrative。 His view was that it was the jihadi fighters in 
Afghanistan�察�of which he was one�察�who had brought down the Soviet Empire by forcing 
the Red Army to withdraw from Afghanistan ��with some help from U。S。 and Pakistani 
forces��。 And once that mission had been accomplished´ the Soviets completed their 
pullout from Afghanistan on February 15�察�1989�察�just nine months before the fall of 
the Berlin Wall´bin Laden looked around and found that the other superpower�察�the 
United States�察�had a huge presence in his own native land�察�Saudi Arabia�察�the home 


of the two holiest cities in Islam。 And he did not like it。 
So�察�while we were dancing on the wall and opening up our Windows and proclaiming that 
there was no ideological alternative left to free´market capitalism�察�bin Laden was 
turning his gun sights on America。 Both bin Laden and Ronald Reagan saw the Soviet 
Union as the ;evil empire�察─�but bin Laden came to see America as evil too。 He did 
have an ideological alternative to free´market capitalism´political Islam。 He did 
not feel defeated by the end of the Soviet Union�察�he felt emboldened by it。 He did 
not feel attracted to the widened playing field�察�he felt repelled by it。 And he was 
not alone。 Some thought that Ronald Reagan brought down the wall by bankrupting the 
Soviet Union through an arms race�察�others thought IBM�察�Steve Jobs�察�and Bill Gates 
brought down the wall by empowering individuals to download the future。 But a world 
away�察�in Muslim lands�察�many thought bin Laden and his comrades brought down the Soviet 
Empire and the wall with religious zeal�察�and millions of them were inspired to upload 
the past。 
In short�察�while we were celebrating 11/9�察�the seeds of another memorable 
date´9/11´were being sown。 But more about that later in the book。 For now�察�let the 
flattening continue。 

Flattener #2 
8/9/95 When Netscape Went Public 
By the mid´1990s�察�the PC´Windows network revolution had reached its limits。 If the 
world was going to become really interconnected�察�and really start to flatten out�察�
the revolution needed to go to the next phase。 And the next phase�察�notes Microsoft's 
Mundie�察 �was to go from a PC´based computing platform to an Internet´based platform。; 
The killer applications that drove this new phase were e´mail and Internet browsing。 
E´mail was being driven by the rapidly expanding consumer portals like AOL�察�CompuServe�察�
and eventually MSN。But it was the new killer app�察�the Webbrowser´which could retrieve 
documents or Web pages stored on Internet Web sites and display them on any computer 
screen´that really captured the imagination。 The actual concept of the World Wide 
Web´a system for creating�察�organizing�察�and linking documents so they could be easily 
browsed´was created by British computer scientist TimBerners´Lee。 He put up the first 
Web site in 1991�察�in an effort to foster a computer network that would enable 
scientists to easily share their research。 Other scientists and academics had created 
a number of browsers to surf this early Web�察�but the first mainstream browser´and 
the whole culture of Web browsing for the general public´was created by a tiny start´up 
company in Mountain View�察�California�察�called Netscape。 Netscape went public on August 
9�察�1995�察�and the world has not been the same since。 
As John Doerr�察�the legendary venture capitalist whose firm Kleiner Perkins Caulfield 
& Byers had backed Netscape�察�put it�察 �The Netscape IPO was a clarion call to the world 
to wake up to the Internet。 Until then�察�it had been the province of the early adopters 
and geeks。; 
This Netscape´triggered phase drove the flattening process in several key ways�此�It 
gave us the first broadly popular commercial browser to surf the Internet。 The 
Netscape browser not only brought the Internet alive but also made the Internet 


accessible to everyone from five´year´olds to eighty´five´year´olds。 The more alive 
the Internet became�察�the more consumers wanted to do different things on the Web�察�
so the more they de57 
manded computers�察�software�察�and telecommunications networks that could easily 
digitize words�察�music�察�data�察�and photos and transport them on the Internet to anyone 
else's computer。 This demand was satisfied by another catalytic event�此�the rollout 
of Windows 95�察�which shipped the week after Netscape took its stock public。 Windows 
95 would soon become the operating system used by most people worldwide�察�and unlike 
previous ver

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