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outrageous act of terrorism or aggression from Pakistan�察�India would do whatever it 
takes to defend itself�察�and they would be the first to support that´the Dell Theory 
be damned。 Sometimes war is unavoidable。 It is imposed on you by the reckless behavior 
of others�察�and you have to just pay the price。 But the more India and�察�one hopes�察�
soon Pakistan get enmeshed in global service supply chains�察�the greater disin

centive they have to fight anything but a border skirmish or a war of words。 
The example of the 2002 India´Pakistan nuclear crisis at least gives us some hope。 
That cease´fire was brought to us not by General Powell but by General Electric。 
We bring good things to life。 
Infosys Versus al´Qaeda 
Unfortunately�察�even GE can do only so much。 Because�察�alas�察�a new source for 
geopolitical instability has emerged only in recent years�察�for which even the updated 
Dell Theory can provide no restraint。 It is the emergence of mutant global supply 
chains ´that is�察�nonstate actors�察�be they criminals or terrorists�察�who learn to use 
all the elements of the flat world to advance a highly destabilizing�察�even nihilistic 
agenda。 I first started thinking about this when Nandan Nilekani�察�the Infosys CEO�察�
was giving me that tour I referred to in Chapter 1 of his company's global 
videoconferencing center at its Bangalore headquarters。 As Nandan explained to me 
how Infosys could getits global supply chain together atonce for a virtual conference 
in that room�察�a thought popped into my head�此�Who else uses open´sourcing and 
supply´chaining so imaginatively�拭�The answer�察�of course�察�is al´Qaeda。 
Al´Qaeda has learned to use many of the same instruments for global collaboration 
that Infosys uses�察�but instead of producing products and profits with them�察�it has 
produced mayhem and murder。 This is a particularly difficult problem。 In fact�察�it 
may be the most vexing geopolitical problem for flat´world countries that want to 
focus on the future。 The flat world´unfortunately´is a friend of both Infosys and 
al´Qaeda。 The Dell Theory will not work at all against these informal Islamo´Leninist 
terror networks�察�because they are not a state with a population that will hold its 


leaders accountable or with a domestic business lobby that might restrain them。 These 
mutant global supply chains are formed for the purpose of destruction�察�not profit。 
They don't need investors�察�only recruits�察�
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donors�察�and victims。 Yet these mobile�察�self´financing mutant supply chains use all 
the tools of collaboration offered by the flat world´open´sourcing to raise money�察�
to recruit followers�察�and to stimulate and disseminate ideas�察�outsourcing to train 
recruits�察�and supply´chaining to distribute the tools and the suicide bombers to 
undertake operations。 The U。S。 Central Command has a name for this whole underground 
network�此�the Virtual Caliphate。 And its leaders and innovators understand the flat 
world almost as well as Wal´Mart�察�Dell�察�and Infosys do。 
In the previous chapter�察�I tried to explain that you cannot understand the rise of 
al´Qaeda emotionally and politically without reference to the flattening of the world。 
What I am arguing here is that you cannot understand the rise of al´Qaeda technically 
without reference to the flattening of the world�察�either。 Globalization in general 
has been al´Qaeda's friend in that it has helped to solidify a revival of Muslim 
identity and solidarity�察�with Muslims in one country much better able to see and 
sympathize with the struggles of their brethren in another country´thanks to the 
Internet and satellite television。 At the same time�察�as pointed out in the previous 
chapter�察�this flattening process has intensified the feelings of humiliation in some 
quarters of the Muslim world over the fact that civilizations to which the Muslim 
world once felt superior´Hindus�察�Jews�察�Christians�察�Chinese ´are now all doing better 
than many Muslim countries�察�and everyone can see it。 The flattening of the world has 
also led to more urbanization and large´scale immigration to the West of many of these 
young�察�unemployed�察�frustrated Arab´Muslim males�察�while simultaneously making it much 
easier for informal open´source networks of these young men to form�察�operate�察�and 
interconnect。 This certainly has been a boon for underground extremist Muslim 
political groups。 There has been a proliferation of these informal mutual supply 
chains throughout the Arab´Muslim world today´small networks of people who move money 
through hawalas ��hand´to´hand financing networks���察�who recruit through alternative 
education systems like the madrassas�察�and who communicate through the Internet and 
other tools of the global information revolution。 Think about it�此�A century ago�察�
anarchists were limited in their ability to communicate and collaborate with one 
another�察�to find sympathizers�察�and to band together for an 
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operation。 Today�察�with the Internet�察�that is not a problem。 Today even the Unabomber 
could find friends to join a consortium where his ;strengths; could be magnified and 
reinforced by others who had just as warped a worldview as he did。 
What we have witnessed in Iraq is an even more perverse mutation of this mutant supply 
chain´the suicide supply chain。 Since the start of the U。S。 invasion in March 2002�察�
more than two hundred suicide bombers have been recruited from within Iraq and from 
across the Muslim world�察�brought to the Iraqi front by some underground railroad�察�
connected with the bomb makers there�察�and then dispatched against U。S。 and Iraqi 
targets according to whatever suits the daily tactical needs of the insurgent Islamist 


forces in Iraq。 I can understand�察�but not accept�察�the notion that more than 
thirty´seven years of Israeli occupation of the West Bank might have driven some 
Palestinians into a suicidal rage。 But the American occupation of Iraq was only a 
few months old before it started to get hit by this suicide supply chain。 How do you 
recruit so many young men ;off the shelf; who are ready to commit suicide in the cause 
of jihad�察�many of them apparently not even Iraqis�拭�And they don't even identify 
themselves by name or want to get credit´at least in this world。 The fact is that 
Western intelligence agencies have no clue how this underground suicide supply chain�察�
which seems to have an infinite pool of recruits to draw on�察�works�察�and yet it has 
basically stymied the U。S。 armed forces in Iraq。 From what we do know�察�though�察�this 
Virtual Caliphate works just like the supply chains I described earlier。 Just as you 
take an item off the shelf in a discount store in Birmingham and another one is 
immediately made in Beijing�察�so the retailers of suicide deploy a human bomber in 
Baghdad and another one is immediately recruited and indoctrinated in Beirut。 To the 
extent that this tactic spreads�察�it will require a major rethinking of U。S。 military 
doctrine。 
The flat world has also been such a huge boon for al´Qaeda and its ilk because of 
the way it enables the small to act big�察�and the way it enables small acts´the killing 
of just a few people´to have big effects。 The horrific video of the beheading of Wall 
Street Journal reporter Danny Pearl by Islamist militants in Pakistan was transmitted 
by the Internet all over the world。 There is not a journalist anywhere who saw or 
even just read 

about that who was not terrified。 But those same beheading videos are also used as 
tools of recruitment。 The flat world makes it much easier for terrorists to transmit 
their terror。 With the Internet they don't even have to go through Western or Arab 
news organizations but can broadcast right into your computer。 It takes much less 
dynamite to transmit so much more anxiety。 Just as the U。S。 Army had embedded 
journalists�察�so the suicide supply chain has embedded terrorists�察�in their own way�察�
to tell us their side of the story。 How many times have I gotten up in the morning�察�
fired up the Internet�察�and been confronted by the video image of some masked gunman 
threatening to behead an American´all brought to me courtesy of AOL's home page�拭�The 
Internet is an enormously useful tool for the dissemination of propaganda�察�conspiracy 
theories�察�and plain old untruths�察�because it combines a huge reach with a patina of 
technology that makes anything onthe Internet somehow more believable。 How many times 
have you heard someone say�察 �But I read it on the Internet�察─�as if that should end 
the argument�拭�In fact�察�the Internet can make things worse。 It often leads to more 
people being exposed to crazy conspiracy theories。 
;The new system of diffusion´the Internet´is more likely to transmit irrationality 
than rationality�察─�said political theorist Yaron Ezrahi�察�who specializes in the 
interaction between media and politics。 ;Because irrationality is more emotionally 
loaded�察�it requires less knowledge�察�it explains more to more people�察�it goes down 
easier。; That is why conspiracy theories are so rife in the Arab´Muslim world 
today´and unfortunately are becoming so in many quarters of the Western world�察�for 


that matter。 Conspiracy theories are like a drug that goes right into your bloodstream�察�
enabling you to see ;the Light。; And the Internet is the needle。 Young people used 
to have to take LSD to escape。 Now they just go online。 Now you don't shoot up�察�you 
download。 You download the precise point of view that speaks to all your own biases。 
And the flat world makes it all so much easier。 
Gabriel Weimann�察�a professor of communication at Haifa University�察�Israel�察�did an 
incisive study of terrorists' use of the Internet and of what I call the flat world�察�
which was published in March 2004by the United States Institute of Peace and excerpted 
on YaleGlobal Online on April 26�察�2004。 He made the following points�此�
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While the danger that cyber´terrorism poses to the Internet is frequently debated�察�
surprisingly little is known about the threat posed by terrorists' use of the Internet。 
A recent six´year´long study shows that terrorist organizations and their supporters 
have been using all of the tools that the Internet offers to recruit supporters�察�raise 
funds�察�and launch a worl

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